Order Processing:
- Processing Time: All orders are processed within 1-3 business days. During peak seasons or sales, processing may take an additional 1-2 days.
- Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details.
Shipping Information:
- Delivery Time: Delivery takes 3-5 working days within West Malaysia and 7-14 working days for East Malaysia, once the order is confirmed, paid, and processed.
- Shipping Rates: Shipping costs are RM6 for West Malaysia, with FREE SHIPPING on orders over RM300 (West Malaysia only). For East Malaysia, shipping fees are based on the order's weight.
Delivery Delays:
- Unforeseen Delays: While we strive to deliver your order on time, delays may occur due to unforeseen circumstances such as extreme weather, customs clearance, or carrier issues. We will do our best to keep you informed if any delays arise.
- Holiday Shipping: During the holiday season, please allow extra time for delivery, as there may be an increase in demand with our carriers.
Undeliverable Packages:
- Incorrect Address: Please ensure your shipping address is correct at checkout. If a package is returned due to an incorrect or incomplete address, additional shipping charges may apply for reshipping.
- Failed Delivery Attempts: If a delivery attempt fails, the carrier may return the package to us. In such cases, we will contact you to arrange a reshipment, and additional charges may apply.
Contact Us: If you have any questions or concerns about your delivery, please don’t hesitate to contact our customer service team at [Your Contact Information]. We are here to help!
